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1. General information

Welcome to Lenovra.

These Terms of Service (“Terms”) govern your access to and use of the Lenovra online store and website, including all related content, features, tools, products, and services (collectively, the “Services”).

The Services are operated by Lenovra, a business established in the Netherlands. Lenovra uses Shopify to operate and provide the online store and related Services.

By accessing or using our Services, placing an order, or purchasing a product from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use or access our Services.

These Terms apply to all visitors, customers, and other users of the Services.

2. Eligibility and use of the website

By using the Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your country or jurisdiction, you may only use the Services with the involvement and consent of a parent or legal guardian where required by law.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You must not use the Services in any way that could damage, disable, overburden, or impair the website or interfere with another person’s use of the Services.

3. Products and product information

Lenovra sells wireless and wired audio products, including but not limited to headphones, earphones, earbuds, audio accessories, and related products.

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors and visual appearance may vary depending on your device, display settings, lighting conditions, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

We also reserve the right to discontinue products or limit the quantity of products available for purchase, subject to applicable law.

4. Orders and order acceptance

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order where permitted by law, including in circumstances involving suspected fraud, incorrect pricing, product availability issues, technical errors, or other legitimate reasons.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

You are responsible for ensuring that all information provided when placing an order is accurate and complete, including your name, billing address, shipping address, email address, and payment information.

5. Prices and payment

All prices displayed on the website are stated in the currency shown at checkout.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.

Depending on your country of residence, applicable taxes, customs duties, import charges, or other fees may apply.

For international orders, you may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

We accept the payment methods displayed during the checkout process.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and delivery

We ship products internationally to the countries available at checkout.

Estimated delivery times are displayed during the ordering process where available. Delivery times are estimates and may vary depending on the destination, shipping method, carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

We are not responsible for delays caused by customs authorities, shipping carriers, incorrect or incomplete delivery information provided by the customer, or events beyond our reasonable control.

If an order is delayed or appears to be lost, please contact us at info@lenovra.com so that we can investigate the matter.

Nothing in this section limits any mandatory consumer rights applicable to you under the law of your country.

7. International orders

Lenovra operates from the Netherlands and accepts orders from customers internationally where delivery is available.

Customers purchasing products for delivery outside the Netherlands acknowledge that the products may be subject to local laws, regulations, taxes, import requirements, and customs procedures.

You are responsible for providing accurate delivery information and, where applicable, complying with import requirements in your country.

Any customs duties, import taxes, or similar charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.

8. Right of withdrawal and returns

If you are a consumer located in the European Union or another jurisdiction where a statutory withdrawal period applies, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the 14-day period generally begins on the day you or a third party designated by you, other than the carrier, receives the goods.

To exercise your right of withdrawal, you must notify us clearly of your decision to withdraw before the applicable withdrawal period expires.

You may contact us at:

Email: info@lenovra.com

After notifying us of your withdrawal, you must return the products within the period required by applicable law.

Unless otherwise required by law or stated in our Refund Policy, you are responsible for the direct cost of returning products when exercising your right of withdrawal.

Products should be returned in accordance with our Refund Policy.

9. Condition of returned products

You may handle and inspect a product to the extent necessary to establish its nature, characteristics, and functioning, as you would normally be able to do in a physical store.

If a product has been handled beyond what is reasonably necessary for such inspection and this results in a reduction in value, we may be entitled to deduct the corresponding amount from the refund where permitted by applicable law.

For hygiene-related audio products, including earbuds or in-ear headphones, specific exceptions may apply where products are sealed for hygiene or health protection reasons and the seal has been broken after delivery, to the extent permitted by applicable law.

Any applicable exceptions to the right of withdrawal will be communicated in accordance with applicable law.

10. Refunds

Where you validly exercise your statutory right of withdrawal, we will process your refund in accordance with applicable law and our Refund Policy.

For EU consumers, refunds generally include the standard delivery costs paid for the original order. Additional costs resulting from the customer's choice of a more expensive delivery method than the least expensive standard delivery option may not be refundable.

We may delay reimbursement until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever occurs first, where permitted by applicable law.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.

11. Faulty or defective products

Nothing in these Terms limits your statutory consumer rights.

If a product is defective, does not conform to the description, or does not function as reasonably expected, you may have rights to repair, replacement, price reduction, or a refund depending on the circumstances and applicable law.

For consumers in the European Union, statutory consumer protections generally include a minimum two-year legal guarantee for goods that are defective or do not conform to the contract.

If you believe that a product is defective, please contact us at info@lenovra.com and provide your order number and a description of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

12. Product safety and proper use

Our products should only be used in accordance with the applicable product instructions, safety information, and manufacturer recommendations.

Audio products can produce high sound levels. Prolonged exposure to high-volume audio may cause hearing damage.

You are responsible for using our products safely and appropriately.

Do not use headphones or earphones in circumstances where doing so may prevent you from hearing important sounds or create a safety risk, including while driving, cycling, or operating machinery where prohibited or unsafe.

13. Intellectual property

All content available through the Services, including but not limited to text, product descriptions, images, graphics, logos, designs, trademarks, videos, audio, software, and website layout, is owned by Lenovra, its affiliates, licensors, or other respective rights holders and is protected by applicable intellectual property laws.

You may use the website and its content solely for personal and lawful purposes.

You may not reproduce, distribute, modify, copy, publish, transmit, sell, create derivative works from, or otherwise exploit any content from the Services without our prior written permission, except where permitted by applicable law.

The Lenovra name, logo, branding, product names, designs, and slogans may not be used without our prior written consent.

14. Reviews and user content

If you submit reviews, comments, photographs, feedback, or other content to Lenovra, you remain responsible for that content.

You represent that you have the necessary rights to submit the content and that it does not infringe the rights of any third party.

You must not submit content that is unlawful, defamatory, abusive, threatening, discriminatory, misleading, obscene, fraudulent, or otherwise inappropriate.

By submitting content to us, you grant Lenovra a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content for purposes related to operating, marketing, and improving the Services, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-party services and links

The Services may contain links to websites, services, applications, or platforms operated by third parties.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

Your use of third-party services is subject to the terms and policies of those third parties.

The inclusion of a third-party link does not constitute an endorsement or recommendation by Lenovra.

16. Shopify

Lenovra uses Shopify to operate and provide the online store and related Services.

Shopify provides the technology infrastructure that allows us to operate our online store, process transactions, and provide certain website functionality.

However, purchases made through the Lenovra store are transactions between you and Lenovra.

Shopify is not responsible for the products sold by Lenovra or for the fulfillment of your purchase.

For information about how Shopify processes personal information, please review the Shopify Privacy Policy.

17. Privacy

Your use of the Services is also subject to our Privacy Policy [LINK].

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

18. Prohibited uses

You may not use the Services:

• For any unlawful purpose;

• To violate any applicable laws or regulations;

• To infringe the intellectual property rights of Lenovra or any third party;

• To submit false or misleading information;

• To engage in fraudulent activities;

• To interfere with the security or operation of the Services;

• To distribute viruses, malware, or other harmful code;

• To collect or misuse personal information belonging to others;

• To attempt to gain unauthorized access to our systems;

• To use automated systems, bots, scraping tools, or similar technologies to access or extract data from the Services without our prior written permission;

• To impersonate another person or entity;

• To interfere with another customer's use of the Services; or

• To engage in any activity that could damage Lenovra, Shopify, our customers, or third parties.

We reserve the right to suspend or terminate access to the Services where permitted by law if we reasonably believe that you have violated these Terms.

19. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

We do not guarantee that information displayed on the website will always be complete, accurate, or current.

Nothing in these Terms excludes or limits any statutory consumer rights or warranties that cannot legally be excluded or limited under applicable law.

20. Limitation of liability

To the maximum extent permitted by applicable law, Lenovra shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

This may include loss of profits, loss of revenue, loss of data, or business interruption, except where such liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other circumstances where limitation of liability is prohibited by applicable law.

For consumers, nothing in these Terms limits mandatory statutory rights or remedies available under applicable consumer protection laws.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lenovra, its affiliates, employees, directors, officers, contractors, service providers, and licensors from claims, damages, liabilities, losses, and reasonable legal expenses arising from:

1. Your violation of these Terms;

2. Your violation of applicable law; or

3. Your infringement of the rights of a third party.

This section does not apply to the extent that the applicable claim or loss results from Lenovra’s own unlawful conduct or liability that cannot legally be excluded.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall be considered severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

23. Waiver

If we do not immediately enforce any provision or right under these Terms, this does not constitute a waiver of that provision or right.

Any waiver must be expressly made by Lenovra.

24. Entire agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Lenovra regarding your use of the Services.

They replace any prior agreements, communications, or understandings concerning the same subject matter, to the extent permitted by applicable law.

25. Changes to these terms

We may update these Terms from time to time to reflect changes in our business, Services, legal requirements, or other circumstances.

When we make changes, we will publish the updated Terms on this page and update the “Last updated” date.

Your continued use of the Services after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If a change requires your express consent under applicable law, we will obtain that consent where required.

26. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands, except to the extent that mandatory consumer protection laws in your country of residence provide you with additional rights that cannot be excluded by agreement.

If you are a consumer residing in the European Union, nothing in these Terms is intended to deprive you of the protection provided by mandatory provisions of the law applicable to you.

Any disputes shall be subject to the jurisdiction of the competent courts, subject to any mandatory consumer jurisdiction rules applicable to you.

27. Complaints and customer service

If you have a question, complaint, or concern regarding an order, product, or the Services, please contact us first so that we can attempt to resolve the matter.

Email: info@lenovra.com

Please include your order number where applicable and provide a clear description of your question or complaint.