Política de reembolso

Returns & refunds

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Return shipping costs

The cost of returning an item is the responsibility of the customer. This means that you are responsible for the return shipping costs, unless the item received is defective, damaged, or incorrect due to an error on our part.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us through our contact form.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it for you.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, purchase the new item separately.

14-Day statutory right of withdrawal in the EU

Notwithstanding the above, if your goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.

As stated above, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If it has been more than 15 business days since your return was approved, please contact us through our contact form or email us at info@lenovra.com.