Refund Policy

 

Return period

You may request a return within 14 days of receiving your order. Please contact us within this period to initiate your return.

Return conditions

Items must be returned in their original condition, including accessories where applicable. Products may be inspected as reasonably necessary.

How to return

To request a return, email us at info@lenovra.com with your order number. We will provide you with the exact return instructions and destination address.

Please do not send items back without contacting us first.

All returns are authorized and managed directly by Lenovra to ensure your refund is processed smoothly.

Return Shipping

Customers are responsible for return shipping costs for standard change-of-mind returns.

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@lenovra.com with photos of the item. We will provide a free return label or send a replacement at no extra cost.

We do not charge any restocking fees for returned items.

Refunds

Once your returned item has been received and approved, your refund will be processed within 10 business days to your original payment method. Additional processing time may depend on your bank or payment provider.

Business details

Trade name: Lenovra
Business name: hurricane-network
Address: Akkermanstraat 25-B, 3082 WB Rotterdam, The Netherlands
Email: info@lenovra.com
Phone / WhatsApp: +31 6 21994027
Chamber of Commerce (KvK) Number: 42111702
VAT Identification Number (VAT ID): NL005502162B85