General terms and conditions
General Information
This website is operated by Lenovra.
Lenovra is the trade name of hurricane-network, a business registered in the The Netherlands.
Throughout these Terms and Conditions, the terms "we", "us", and "our" refer to Lenovra. The terms "you" and "your" refer to the customer or visitor using our website.
By accessing our website or placing an order, you agree to these Terms and Conditions and our Privacy Policy.
Products and Product Information
Lenovra offers clothing and apparel products through its online store. Product listings may include information about available sizes, colors, materials, fit, and other product characteristics. We encourage customers to carefully review the product descriptions and available size information before placing an order. Product availability, sizes, colors, and styles may vary depending on the item.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.
Product colors and appearances may vary slightly depending on your screen, device, and display settings.
We do not guarantee that the colors or appearance of products on your screen will exactly match the physical product.
If you have questions about a product before purchasing, please contact us at info@lenovra.com.
Orders and Order Acceptance
When you place an order through our website, you are submitting a purchase request.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.
We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.
If we cancel an order after payment has been received, we will issue a refund for the amount paid.
Please ensure that your shipping and contact information is correct when placing an order.
Prices and Payments
All product prices are displayed on our website in the currency shown at checkout.
The total amount payable, including applicable taxes and shipping charges where applicable, will be displayed before you complete your purchase.
We accept the payment methods displayed during checkout.
Payment must be successfully completed before an order can be processed.
We reserve the right to correct pricing errors or inaccuracies. If an order is affected by a pricing error, we will contact you before proceeding with the order or issue a refund if the order is cancelled.
Shipping and Delivery
We ship orders to the destinations available at checkout.
All orders are processed and handled under the responsibility of Lenovra.
Shipping methods, estimated delivery times, and applicable shipping costs are displayed on the relevant product page, during checkout, or in our dedicated Shipping Policy.
Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, weather conditions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist you if your order is delayed, lost, or delivered incorrectly.
If you experience a delivery problem, please contact us at info@lenovra.com.
Responsibility for products during shipping will be determined in accordance with applicable consumer protection laws. Nothing in these Terms limits any rights you may have under applicable law.
Returns and Refunds
Customers have the right to request a return within 14 days of receiving their order.
All return requests are managed directly by Lenovra.
For full instructions on how to submit a return, eligible product conditions, return shipping costs, and refund processing, please review our dedicated Returns and Refund Policy.
Approved refunds are processed within 10 business days after the returned product has been received and inspected.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@lenovra.com.
We will make reasonable efforts to accommodate cancellation requests made before an order has entered processing or fulfilment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with our Returns and Refund Policy.
Product Availability
Product availability may change without notice.
We reserve the right to discontinue products, limit quantities, or remove products from our website.
If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution, including a refund where applicable.
Accuracy of Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, occasional errors may occur, including typographical errors, incorrect prices, product descriptions, or availability information.
If we discover an error affecting your order, we will contact you to explain the situation and discuss an appropriate solution.
Intellectual Property
All content on this website, including text, images, logos, graphics, designs, and other materials, belongs to Lenovra or is used with permission.
You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without our prior written permission.
Limitation of Liability
To the extent permitted by applicable law, Lenovra shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose personal information.
You can review our Privacy Policy through the link provided on our website.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.
The latest version will always be published on this page, together with the updated date.
Governing Law and Consumer Rights
These Terms and Conditions are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection laws that may apply in the country or state where the customer resides.
If you are a consumer in the United States, nothing in these Terms is intended to take away any rights that cannot legally be excluded under applicable federal or state law.
Business details
Trade name: Lenovra
Business name: hurricane-network
Address: Akkermanstraat 25-B, 3082 WB Rotterdam, The Netherlands
Email: info@lenovra.com
Phone / WhatsApp: +31 6 21994027
Chamber of Commerce (KvK) Number: 42111702
VAT Identification Number (VAT ID): NL005502162B85